Frequently Asked Questions

Open the relevant category, explore the available designs and choose your preferred option. Complete the enquiry form with the requested details, then use the WhatsApp button to open your prepared message and press Send. Our team can then confirm availability, requirements and next steps.

Use the preview options shown on the product or template page wherever available. If you need clarification about a design, send its name or screenshot to us on WhatsApp before proceeding.

If the page allows multiple selections, select the designs you like and submit them together in the enquiry form. Otherwise, list the additional design names in your WhatsApp message.

Share the event type, preferred style, colours and any inspiration with us. We can help you understand which available option best fits your requirements before confirming the order.

Yes. Open the Custom Designs page and complete its form with the design type, style, colour preferences, event details and any reference links. Then open WhatsApp and send the prepared message.

Keep the names, event date and time, venue or location, event wording, contact or RSVP details and any other information you want shown. Only provide details relevant to your chosen product.

Mention your requested wording, colour palette and other preferences in the form or WhatsApp message. The team will confirm what changes are possible for your chosen design and whether any additional charge or time is involved.

Yes. If the form offers a reference-link field, share a viewable link to your inspiration files. Check that the link opens for anyone who needs to review it, and avoid sharing unrelated personal documents.

WhatsApp opens with a message prepared from the details you entered. Review it for accuracy and press Send yourself. The enquiry is not sent automatically just by opening WhatsApp.

Yes. Send a follow-up WhatsApp message that clearly identifies your enquiry and lists the corrections. If production has already started, the team will confirm whether changes can still be made and whether timing or charges are affected.

Prices may vary by product, template and customisation. Check the displayed price on the relevant product page, if shown, and ask the team to confirm the final amount before making payment.

Please wait for the team to confirm your selected design, scope, final price and payment instructions. Follow the payment timing communicated for your specific order.

Available payment methods should be confirmed with the Vow & Veda team before paying. Use only payment details shared through the official communication channel and keep your transaction reference.

Keep your payment confirmation or transaction reference. Share it with the team through the official WhatsApp conversation and wait for confirmation that the payment has been received.

Cancellation and refund eligibility can depend on the product and whether customisation or production has started. Before paying, ask the team to confirm the applicable terms for your order. Do not assume a refund is automatic.

Timelines depend on the product, the complexity of the design, the completeness of your details and current workload. Ask for an estimated delivery timeline and confirm it before payment.

The team will confirm the delivery method for your chosen product, such as a digital file or website-related access details. Please verify the expected format and delivery channel when your order is confirmed.

Share clear, consolidated feedback and list the exact changes you need. The number of included revisions, any additional fees and the effect on delivery time should be confirmed with the team before work begins.

Review names, dates, times, venue details, spelling and contact information carefully before approving the final design. If you notice an error, contact the team promptly and explain the issue; correction options depend on the stage and the agreed order terms.

Contact Vow & Veda through the official WhatsApp link on the website. Include your name, selected product or template and a short description of your question so the team can assist you more efficiently.

Share only the information needed for your enquiry or order, such as your name, contact details, event information and design preferences. Avoid sending passwords, OTPs, payment PINs or unrelated sensitive documents.

No. The button opens WhatsApp with a message drafted from the details you entered. Please review the message and press Send yourself. You can edit the message before sending it.

Your submitted details may be used to respond to your enquiry, discuss design options, prepare a quote, fulfil your order and provide customer support. WhatsApp and any other third-party services you choose to use may process information under their own privacy terms.

You can contact us through the official WhatsApp link and explain your request. Some order or business records may need to be retained where required or reasonably necessary. Read our Privacy Policy for more details.