Vow & Veda | Wedding Invitation Studio

Your Privacy Matters: At Vow & Veda, we respect your privacy and are committed to handling your personal information responsibly. Any details you choose to share with us are used to respond to your enquiries, personalise your designs, and assist with your orders, as described in this Privacy Policy. You remain in control of the information you choose to share with us.

1. Who we are and what this policy covers

This Privacy Policy explains how Vow & Veda (“we”, “us” or “our”) may collect, use, store and share information when you browse our website, enquire about digital invitation cards, video invitations, wedding websites or custom designs, or contact us through WhatsApp. Please read it together with any product-specific terms shared with you.

2. Information we may collect

Depending on how you use the website, information may include your name, phone number, email address, event details you choose to share, selected designs, customisation preferences, reference links, enquiry messages and order-related communications. If you make a payment, payment processing may be handled by the payment provider; we may receive transaction details or confirmation needed to manage your order. Do not send card PINs, passwords, OTPs or other secret payment credentials.

3. How we use information

We may use the information you provide to respond to enquiries, understand your design choices, prepare quotations, personalise and deliver requested products, coordinate revisions, confirm payments, provide support, maintain business records, protect the website and improve our services. We aim to use information for purposes reasonably connected with your enquiry or order.

4. WhatsApp and third-party services

When you choose a WhatsApp button, your device may open WhatsApp with a message drafted from information entered into a form. The message is not sent until you press Send. If you send it, the information is processed by WhatsApp under its own terms and privacy policy. Website hosting, analytics, payment or other service providers may also process information as needed to provide their services; their own policies may apply.

6. Photos, reference links and event details

Only share photos, documents and reference links that you have permission to provide. Avoid including sensitive identity documents or unrelated personal information. Please check link permissions before sending a reference link and tell us if it should not be shared beyond the people working on your request.

7. Cookies and technical information

Our website or hosting provider may use essential technical data, such as browser, device, security and server-log information, to operate and protect the website. If cookies or analytics tools are used, you can manage available browser or device controls. The exact cookies may depend on the features enabled on the live website.

8. How long we keep information

We keep information for as long as reasonably needed to respond to you, complete an order, provide support, maintain appropriate business records, resolve disputes and meet legal obligations. Retention periods can vary by the type of information and the circumstances. You may contact us to ask about information associated with your enquiry.

9. Security

We use reasonable measures appropriate to the way information is handled to help protect it. However, no website, messaging service or electronic transmission can be guaranteed completely secure. Please use official contact links and do not send passwords, OTPs or payment credentials in messages.

10. Your choices and requests

You can choose what information to provide, subject to the details needed to respond to or fulfil a request. You may contact us to request access, correction or deletion of information we hold about you, or to withdraw a consent where applicable. We may need to retain some records for legitimate business or legal reasons and may ask you to verify your identity before acting on a request.

11. Children’s privacy

Our services are intended for people making wedding or event-related enquiries, not for children to use independently. Please do not submit a child’s personal information unless it is necessary for the invitation and you are authorised to share it.

12. Updates to this policy

We may update this Privacy Policy when our website, services or practices change. The updated version will be posted on this page with a revised effective date. Please review it periodically.

13. Contact us

For privacy questions or requests about information you have shared, contact Vow & Veda through the official WhatsApp contact link on our website. Include enough context to help us identify your enquiry, but do not send passwords, OTPs or confidential payment credentials.

Privacy Policy